doctorSIM

General Retail & Marketplaces • United Statesdoctorsim.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

40/100

−38.9 vs. last month3.75 ★ average rating · 606 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#316of 359

Top 88% · Bottom Tier

#1 (best)#359 (worst)

#314Peer

#315Peer

#316This company

#317Peer

#318Peer

Overall Customer Sentiment

Below Average

56% of reviews positive, 42% negative

56%

positive

Positive56%
Neutral2%
Negative42%

Sentiment Balance

Covering September 2024 — 19 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 21% of reviews in this period, with 79% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.3%

Communication

16.5%

Pricing

14.0%

Response Speed

12.1%

Product Quality

9.1%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 18.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100

38/100

signal score

•Built from a negative-review share of 42.2% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating

5★

61.6%

4★

6.9%

3★

3.3%

2★

1.8%

1★

26.4%

Based on 606 analyzed reviews. Sentiment is improving: 75.0% of reviews in the last three months were positive, compared with 52.2% in the three months before that.

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