Customereye

Detailed Vehicle History - #1 Carfax Alternative

Auto Parts & Accessories • United Statesdetailedvehiclehistory.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

53/100
+19.2 vs. last month4.63 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#65of 148
Top 44% · Upper Half
#1 (best)#148 (worst)
#63Peer
#64Peer
#65This company
#66Peer
#67Peer

Overall Customer Sentiment

Above Average

82% of reviews positive, 18% negative

82%
positive
  • Positive82%
  • Neutral1%
  • Negative18%

Sentiment Balance

Covering October 2024 — 51 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 18% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
27.0%
Product Quality
14.4%
Loyalty
11.6%
Response Speed
11.1%
Onboarding
8.3%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW12/100
12/100
signal score
  • Built from a negative-review share of 22.0% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
83.8%
4
8.5%
3
0.8%
2
0.3%
1
6.5%

Based on 600 analyzed reviews. Sentiment is improving: 98.3% of reviews in the last three months were positive, compared with 93.2% in the three months before that.

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