Crystal Car Shipping

Shipping & Delivery • United Statescrystalcarshipping.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

56/100

−40.5 vs. last month4.80 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#37of 143

Top 26% · Upper Half

#1 (best)#143 (worst)

#35Peer

#36Peer

#37This company

#38Peer

#39Peer

Overall Customer Sentiment

Above Average

89% of reviews positive, 10% negative

89%

positive

Positive89%
Neutral2%
Negative10%

Sentiment Balance

Covering May 2023 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

16.5%

Customer Support

16.0%

Loyalty

15.1%

Product Quality

14.5%

Pricing

9.5%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW14/100

14/100

signal score

•Built from a negative-review share of 11.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

90.5%

4★

5.3%

3★

1.0%

2★

0.0%

1★

3.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 92.6% of reviews in the last three months were positive, compared with 91.7% in the three months before that.

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