Crowdtap

Paid Surveys & Rewards • United Statescrowdtap.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

41/100

+60.0 vs. last month2.86 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Paid Surveys & Rewards companies

#60of 67

Top 90% · Bottom Tier

#1 (best)#67 (worst)

#58Peer

#59Peer

#60This company

#61Peer

#62Peer

Overall Customer Sentiment

Below Average

59% of reviews positive, 38% negative

59%

positive

Positive59%
Neutral3%
Negative38%

Sentiment Balance

Covering October 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 584 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

18.1%

Communication

14.1%

Customer Support

13.6%

Response Speed

10.1%

Problem Resolution

9.8%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 18.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH63/100

63/100

signal score

•Built from a negative-review share of 28.0% across this company's analyzed reviews.
•10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.9avg rating

5★

37.2%

4★

6.3%

3★

6.2%

2★

5.7%

1★

44.7%

Based on 600 analyzed reviews. Sentiment is slipping: 5.7% of reviews in the last three months were positive, compared with 25.8% in the three months before that.

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