CRB Direct

Professional Certification & Skills • United Kingdomcrbdirect.org.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

45/100

−7.7 vs. last month3.97 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#266of 281

Top 95% · Bottom Tier

#1 (best)#281 (worst)

#264Peer

#265Peer

#266This company

#267Peer

#268Peer

Overall Customer Sentiment

Below Average

68% of reviews positive, 31% negative

68%

positive

Positive68%
Neutral2%
Negative31%

Sentiment Balance

Covering November 2024 — 15 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 27% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 584 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

25.3%

Response Speed

15.0%

Communication

12.2%

Onboarding

9.9%

Loyalty

9.5%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 12.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100

42/100

signal score

•Built from a negative-review share of 31.7% across this company's analyzed reviews.
•14 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

63.8%

4★

10.7%

3★

3.0%

2★

3.3%

1★

19.2%

Based on 600 analyzed reviews. Sentiment is improving: 90.5% of reviews in the last three months were positive, compared with 80.0% in the three months before that.

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