Customereye

Cosmeticsandyou

Beauty & Wellness • Indiacosmeticsandyou.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

66/100
−33.3 vs. last month4.68 ★ average rating · 403 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#83of 351
Top 24% · Top Tier
#1 (best)#351 (worst)
#81Peer
#82Peer
#83This company
#84Peer
#85Peer

Overall Customer Sentiment

Category Leader

79% of reviews positive, 19% negative

79%
positive
  • Positive79%
  • Neutral2%
  • Negative19%

Sentiment Balance

Covering May 2023 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 377 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2023.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.1%
Customer Support
15.1%
Product Quality
15.1%
Response Speed
13.3%
Loyalty
11.8%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM46/100
46/100
signal score
  • Built from a negative-review share of 31.0% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
82.6%
4
11.2%
3
1.5%
2
1.0%
1
3.7%

Based on 403 analyzed reviews. Sentiment is slipping: 57.1% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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