Based on public reviews and response behavior.
55 reviews over 461 days (about 3.6 per month). Busiest month: 29% of reviews. Languages: de 49%, en 36%, fr 7%.
Kids & Family average: score 68.2, rating 4.38 stars, reply rate 51.4%, over 65 ranked companies · benchmark 3 Oct 2026
Score
68.4
Industry average 68.2
0.2 above average
Rating
4.04
Industry average 4.38
0.34 below average
Reply rate
—
Industry average 51.4%
not measured
Among ranked Kids & Family companies
Only companies with enough recent, scoreable reviews are ranked.
74% of reviews positive, 24% negative
Covering August 2026 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.
Reviews are mostly in German
Share of theme mentions
Themes extracted from 55 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 65 ranked companies in Kids & Family (benchmark 3 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.682 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.735). Review the worst months in the trend data to identify specific operational or product issues.
