Coinbase

Finance & Insurance • United Statescoinbase.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

57/100

+2.1 vs. last month3.81 ★ average rating · 2,138 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#162of 373

Top 43% · Upper Half

#1 (best)#373 (worst)

#160Peer

#161Peer

#162This company

#163Peer

#164Peer

Overall Customer Sentiment

Above Average

43% of reviews positive, 56% negative

43%

positive

Positive43%
Neutral1%
Negative56%

Sentiment Balance

Covering August 2026 — 157 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 51% of reviews in this period, with 45% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 2,138 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

17.8%

Pricing

15.1%

Customer Support

14.3%

Loyalty

12.3%

Product Quality

10.6%

Most feedback concerns Onboarding.

The most common complaint theme is Pricing, making up 15.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH76/100

76/100

signal score

•Built from a negative-review share of 56.0% across this company's analyzed reviews.
•13 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating

5★

64.5%

4★

5.7%

3★

2.2%

2★

1.9%

1★

25.7%

Based on 2,138 analyzed reviews. Sentiment is holding steady: 78.0% of reviews in the last three months were positive, compared with 79.4% in the three months before that.

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