Based on public reviews and response behavior.
2,440 reviews over 3,948 days (about 19 per month). Busiest month: 21% of reviews. Languages: en 75%, unknown 10%, fr 4%.
Finance & Insurance average: score 63.2, rating 4.27 stars, reply rate 49.3%, over 2,125 ranked companies · benchmark 7 Oct 2026
Score
56.7
Industry average 63.2
6.5 below average
Rating
3.73
Industry average 4.27
0.54 below average
Reply rate
—
Industry average 49.3%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
44% of reviews positive, 55% negative
Covering August 2026 — 232 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 54% of reviews in this period, with 43% negative and 3% neutral.
Share of theme mentions
Themes extracted from 2,440 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,125 ranked companies in Finance & Insurance (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.313 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.300). Review the worst months in the trend data to identify specific operational or product issues.
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