Coconut Lane

General Retail & Marketplaces • United Kingdomcoconut-lane.com

Review data last updated August 16, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

57/100

+4.5 vs. last month4.68 ★ average rating · 628 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#105of 359

Top 29% · Upper Half

#1 (best)#359 (worst)

#103Peer

#104Peer

#105This company

#106Peer

#107Peer

Overall Customer Sentiment

Above Average

90% of reviews positive, 10% negative

90%

positive

Positive90%
Neutral0%
Negative10%

Sentiment Balance

Covering November 2024 — 21 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 91% of reviews in this period, with 10% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 612 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

20.0%

Delivery Shipping

16.7%

Communication

16.2%

Loyalty

14.4%

Response Speed

9.3%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW4/100

4/100

signal score

•Built from a negative-review share of 10.2% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

88.1%

4★

3.3%

3★

2.1%

2★

1.1%

1★

5.4%

Based on 628 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 91.9% in the three months before that.

Unlock full insights