Customereye

Citywatches

General Retail & Marketplacescitywatches.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 2,090 days (about 1.5 per month). Busiest month: 9% of reviews. Languages: en 100%.

Overall Score

74/100
4.18 ★ average rating · 100 reviews
74/100 from 100 reviews over 12 months, moderate confidence.

General Retail & Marketplaces average: score 61.6, rating 4.18 stars, reply rate 35.4%, over 2,404 ranked companies · benchmark 7 Oct 2026

Score

73.7

Industry average 61.6

12.1 above average

Rating

4.18

Industry average 4.18

in line with average

Reply rate

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Industry average 35.4%

not measured

Competitive Performance Rank

Among ranked General Retail & Marketplaces companies

#537of 2404 ranked in General Retail & Marketplaces
Top 22% · Top Tier
#1 (best)#2404 (worst)
#535Peer
#536Peer
#537This company
#538Peer
#539Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

83% of reviews positive, 17% negative

83%
positive
  • Positive83%
  • Neutral0%
  • Negative17%

Sentiment Balance

Covering March 2026 — 5 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Response Speed
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Pricing
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Communication
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Value For Money
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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