Based on public reviews and response behavior.
57 reviews over 2,774 days (about 0.6 per month). Busiest month: 19% of reviews. Languages: en 100%.
Waste Management average: score 67.1, rating 4.48 stars, reply rate 47.4%, over 99 ranked companies · benchmark 17 Oct 2026
Score
67.8
Industry average 67.1
0.7 above average
Rating
4.00
Industry average 4.48
0.48 below average
Reply rate
—
Industry average 47.4%
not measured
Among ranked Waste Management companies
Only companies with enough recent, scoreable reviews are ranked.
67% of reviews positive, 33% negative
Covering November 2025 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.
Share of theme mentions
Themes extracted from 57 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 99 ranked companies in Waste Management (benchmark 17 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
"Customer Support" is the strongest recurring theme in the reviews: 47 mentions with a sentiment score of 75.95/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
An average rating of 4.00 stars is 0.5 below the Waste Management average of 4.5. The fastest route is the weakest topic below: it is where the one- and two-star reviews cluster.
Included in the full report
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