Based on public reviews and response behavior.
100 reviews over 2,008 days (about 1.5 per month). Busiest month: 10% of reviews. Languages: en 99%, pl 1%.
Vaping & Smoking Alternatives average: score 59.3, rating 4.37 stars, reply rate 30.2%, over 580 ranked companies · benchmark 8 Oct 2026
Score
55.6
Industry average 59.3
3.7 below average
Rating
4.69
Industry average 4.37
0.32 above average
Reply rate
—
Industry average 30.2%
not measured
Among ranked Vaping & Smoking Alternatives companies
Only companies with enough recent, scoreable reviews are ranked.
77% of reviews positive, 23% negative
Covering March 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 580 ranked companies in Vaping & Smoking Alternatives (benchmark 8 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.314). Review the worst months in the trend data to identify specific operational or product issues.
"Delivery Shipping" is the strongest recurring theme in the reviews: 71 mentions with a sentiment score of 78.60/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
