Best Buy Canada

Tech & Electronicsbestbuy.ca

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

−18.6 vs. last month1.40 ★ average rating · 601 reviews

Competitive Performance Rank

Among fully-analyzed Tech & Electronics companies

#87of 127

Top 69% · Mid Pack

#1 (best)#127 (worst)

#85Peer

#86Peer

#87This company

#88Peer

#89Peer

Overall Customer Sentiment

Mid Pack

48% of reviews positive, 51% negative

48%

positive

Positive48%
Neutral1%
Negative51%

Sentiment Balance

Covering October 2024 — 14 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 29% of reviews in this period, with 71% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

17.8%

Loyalty

14.8%

Delivery Shipping

14.7%

Communication

11.3%

Response Speed

9.5%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 17.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH86/100

86/100

signal score

•Built from a negative-review share of 51.4% across this company's analyzed reviews.
•25 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.4avg rating

5★

7.0%

4★

1.8%

3★

1.8%

2★

2.5%

1★

86.9%

Based on 601 analyzed reviews. Sentiment is slipping: 6.1% of reviews in the last three months were positive, compared with 12.5% in the three months before that.

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