Customereye

Ben's Natural Health

Supplements & Nutrition • United Kingdombensnaturalhealth.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

59/100
4.05 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Supplements & Nutrition companies

#118of 301
Top 39% · Upper Half
#1 (best)#301 (worst)
#116Peer
#117Peer
#118This company
#119Peer
#120Peer

Overall Customer Sentiment

Above Average

63% of reviews positive, 35% negative

63%
positive
  • Positive63%
  • Neutral2%
  • Negative35%

Sentiment Balance

Covering June 2023 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 582 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2023.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
16.9%
Delivery Shipping
16.7%
Product Quality
15.4%
Loyalty
14.3%
Pricing
9.2%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 6.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM41/100
41/100
signal score
  • Built from a negative-review share of 45.3% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating
5
57.7%
4
17.0%
3
9.7%
2
4.2%
1
11.5%

Based on 600 analyzed reviews. Sentiment is improving: 75.0% of reviews in the last three months were positive, compared with 25.0% in the three months before that.

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