Customereye

Closed Bean to Door

Food & Beverage • United Kingdombeantodoor.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

53/100
4.51 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#327of 551
Top 59% · Mid Pack
#1 (best)#551 (worst)
#325Peer
#326Peer
#327This company
#328Peer
#329Peer

Overall Customer Sentiment

Mid Pack

83% of reviews positive, 16% negative

83%
positive
  • Positive83%
  • Neutral2%
  • Negative16%

Sentiment Balance

Covering June 2019 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2019.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Pricing
28.1%
Product Quality
19.1%
Delivery Shipping
13.7%
Customer Support
11.7%
Response Speed
9.6%

Most feedback concerns Pricing.

The most common complaint theme is Communication, making up 1.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM48/100
48/100
signal score
  • Built from a negative-review share of 30.7% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
75.5%
4
10.2%
3
7.2%
2
4.5%
1
2.7%

Based on 600 analyzed reviews. Sentiment is slipping: 66.7% of reviews in the last three months were positive, compared with 88.0% in the three months before that.

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