Based on public reviews and response behavior.
59 reviews over 164 days (about 11 per month). Busiest month: 48% of reviews. Languages: en 100%.
Fraud & Illegal Services average: score 38.8, rating 2.45 stars, reply rate 16.2%, over 160 ranked companies · benchmark 12 Oct 2026
Score
19.9
Industry average 38.8
18.9 below average
Rating
1.46
Industry average 2.45
0.99 below average
Reply rate
—
Industry average 16.2%
not measured
Among ranked Fraud & Illegal Services companies
Only companies with enough recent, scoreable reviews are ranked.
22% of reviews positive, 75% negative
Covering February 2026 — 7 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 29% of reviews in this period, with 71% negative and 0% neutral.
Based on 3 months of reviews, too short to read a trend
Share of theme mentions
Themes extracted from 59 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 160 ranked companies in Fraud & Illegal Services (benchmark 12 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.479 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 19.9 sits in the bottom quarter of about 160 ranked Fraud & Illegal Services companies (25th percentile: 25, median: 38). The weakest topic and the reply rate are the two levers that move this score fastest.
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