Based on public reviews and response behavior.
100 reviews over 1,970 days (about 1.6 per month). Busiest month: 12% of reviews. Languages: en 100%.
Vaping & Smoking Alternatives average: score 59.3, rating 4.37 stars, reply rate 30.2%, over 580 ranked companies · benchmark 8 Oct 2026
Score
58.7
Industry average 59.3
0.6 below average
Rating
4.80
Industry average 4.37
0.43 above average
Reply rate
—
Industry average 30.2%
not measured
Among ranked Vaping & Smoking Alternatives companies
Only companies with enough recent, scoreable reviews are ranked.
80% of reviews positive, 20% negative
Covering June 2025 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 580 ranked companies in Vaping & Smoking Alternatives (benchmark 8 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
"Customer Support" is the strongest recurring theme in the reviews: 57 mentions with a sentiment score of 86.50/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
An average rating of 4.80 stars is 0.4 above the Vaping & Smoking Alternatives average of 4.4. Show the rating where prospects decide: product pages, checkout, e-mail footers.
