ACE Rent A Car

Automotive & Mobility • United Statesacerentacar.com

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

21/100

−0.6 vs. last month1.71 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#263of 265

Top 99% · Bottom Tier

#1 (best)#265 (worst)

#261Peer

#262Peer

#263This company

#264Peer

#265Peer

Overall Customer Sentiment

Below Average

26% of reviews positive, 74% negative

26%

positive

Positive26%
Neutral0%
Negative74%

Sentiment Balance

Covering October 2024 — 11 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 18% of reviews in this period, with 82% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 594 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

17.5%

Pricing

16.9%

Loyalty

16.5%

Delivery Shipping

10.5%

Response Speed

10.2%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 17.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH94/100

94/100

signal score

•Built from a negative-review share of 73.7% across this company's analyzed reviews.
•14 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.7avg rating

5★

14.3%

4★

2.2%

3★

1.3%

2★

4.7%

1★

77.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 10.0% of reviews in the last three months were positive, compared with 14.6% in the three months before that.

Unlock full insights