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42 articles - page 4 of 5

Hobbies & Arts Looks Healthy at 4.31 Stars — But Only 11.9% of Companies Sit in High-Churn Territory, Less Than Half the Platform Rate
Competitive Insights

Hobbies & Arts Looks Healthy at 4.31 Stars — But Only 11.9% of Companies Sit in High-Churn Territory, Less Than Half the Platform Rate

Hobbies & Arts companies average 4.31 stars and just 11.9% high-churn-risk, versus 25.3% platform-wide — here's what's driving the gap.

6 min read
Food & Beverage's High-Churn-Risk Rate Sits at Just 11.8% — Less Than Half the Platform Average
Competitive Insights

Food & Beverage's High-Churn-Risk Rate Sits at Just 11.8% — Less Than Half the Platform Average

Only 11.8% of Food & Beverage companies fall into the high-churn-risk tier, well under the 25.1% platform average.

4 min read
Gifts & Party Supplies Looks Healthy at 4.27 Stars, But High-Churn Risk Is Half the Platform Average
Competitive Insights

Gifts & Party Supplies Looks Healthy at 4.27 Stars, But High-Churn Risk Is Half the Platform Average

Gifts & Party Supplies averages 4.27 stars, yet only 11.1% of its companies fall into the high-churn-risk band versus 25.3% platform-wide.

4 min read
Only 9.4% of Certification Providers Are High Churn Risk — About a Third the Platform Average
Competitive Insights

Only 9.4% of Certification Providers Are High Churn Risk — About a Third the Platform Average

9.4% of 352 certification and skills-training companies carry high churn risk, versus a 28.6% platform-wide average.

4 min read
Half of Gambling & Betting Customers Are Flagged High-Churn — Nearly Double the Platform Average
Competitive Insights

Half of Gambling & Betting Customers Are Flagged High-Churn — Nearly Double the Platform Average

50.5% of Gambling & Betting customers score as high-churn risk, versus 28.6% platform-wide, despite a middling 3.6-star average.

4 min read
Mobile & Telecom's 3.66-Star Average Hides a 54% High-Churn-Risk Rate
Competitive Insights

Mobile & Telecom's 3.66-Star Average Hides a 54% High-Churn-Risk Rate

127 telecom companies average a respectable 3.66-star rating, but 54.0% of them carry a HIGH churn-risk flag -- more than double CustomerEye's 26.4% platform average, and driven less by slow replies than by barely replying at all.

4 min read
Built to Last, Not to Explain: Construction & Industrial's Reliability Gap
Competitive Insights

Built to Last, Not to Explain: Construction & Industrial's Reliability Gap

Across 464 Construction & Industrial companies, the average rating is 4.44 — above the 4.10 platform average — yet 21% show a HIGH exit-language level. Communication (69.4) is the weakest theme, and the average reply takes 194 hours.

7 min read
Getting Matched Is Easy. Staying Connected Isn't.
Customer Experience

Getting Matched Is Easy. Staying Connected Isn't.

Across ten well-known mental health teletherapy and psychiatry brands, onboarding is the strongest theme at 81.1 — and communication the weakest at 57.8. Reply rate ranges from 0% to 89% and predicts almost nothing.

7 min read
The Finance & Insurance Paradox: Companies Reply More, Reviews Still Show Exit Language
Competitive Insights

The Finance & Insurance Paradox: Companies Reply More, Reviews Still Show Exit Language

Finance & Insurance brands rate above average and reply more than almost any other category — yet nearly one in three shows a HIGH exit-language level. The gap is seven and a half days wide.

7 min read

Latest article published November 9, 2026

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