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Only 10.4% of Hobbies & Arts companies carry high churn risk, less than half the 24.2% platform average, despite a middling 59.2 average score.
Only 13% of Gifts & Party Supplies companies sit in the high-churn-risk tier, versus 26.6% platform-wide — but the industry replies to just 7.8% of reviews.
40% of Finance & Insurance companies carry high churn risk, well above the 24.3% platform average, despite a 4.22-star industry rating.
46.7% of Shipping & Delivery companies fall into the high-churn-risk tier, nearly double the platform average of 26.6%.
50% of Automotive & Mobility companies carry high churn risk — more than double the 24.3% platform average, despite a respectable 3.77-star rating.
51.7% of Pet Products & Supplies companies rank high-churn-risk, versus a 28.8% platform average, despite a 29.1% reply rate.
Printing & Signage shows 0% high-churn-risk companies versus a 25.4% platform average, backed by a 4.65-star industry rating.
39.2% of Beauty & Wellness companies sit in the high-churn-risk tier, versus 25.2% platform-wide, across 125 companies analyzed.
Cracker Barrel's August 2025 rebrand crisis made headlines and erased over half a billion dollars in market value. A year later, CustomerEye's own measured review data shows the sentiment damage never really recovered.
Latest article published November 9, 2026
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