Explore competitive insights articles on customer feedback, market trends and company performance.
All articles31 articles in Competitive Insights - page 4 of 4

Across 464 Construction & Industrial companies, the average rating is 4.44 — above the 4.10 platform average — yet 21% show a HIGH exit-language level. Communication (69.4) is the weakest theme, and the average reply takes 194 hours.

Finance & Insurance brands rate above average and reply more than almost any other category — yet nearly one in three shows a HIGH exit-language level. The gap is seven and a half days wide.

Our exit-language analysis across 593 real Software & Web Services companies found the highest exit-language distribution we've measured yet — over a third show a high level of negative and exit-language signals, ahead of Beauty & Wellness, Healthcare, and every other industry we've analyzed so far.

Our exit-language analysis across 2,261 Shopping & Fashion companies found 48% low and only 12% high — the healthiest industry distribution we've measured so far.