Explore competitive insights articles on customer feedback, market trends and company performance.
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47.4% of Automotive & Mobility customers are high-churn-risk, more than double the 22.6% platform average, despite a 3.8-star industry rating.
Only 10% of Printing & Signage companies sit in the high-churn-risk tier, versus 27.4% platform-wide, with 52.5% landing in the low-risk tier.
We recomputed the ratings of 24,411 companies with their one-star reviews removed: the average jumps from 4.13 to 4.70, and 5,630 companies cross the four-star line. The measurement lands as the CMA's ongoing review investigations approach their September 2026 updates.
39.1% of Software & Web Services companies fall into high churn-risk territory, versus 27.4% platform-wide.
Only 10.4% of Hobbies & Arts companies carry high churn risk, less than half the 24.2% platform average, despite a middling 59.2 average score.
Only 13% of Gifts & Party Supplies companies sit in the high-churn-risk tier, versus 26.6% platform-wide — but the industry replies to just 7.8% of reviews.
46.7% of Shipping & Delivery companies fall into the high-churn-risk tier, nearly double the platform average of 26.6%.
50% of Automotive & Mobility companies carry high churn risk — more than double the 24.3% platform average, despite a respectable 3.77-star rating.
51.7% of Pet Products & Supplies companies rank high-churn-risk, versus a 28.8% platform average, despite a 29.1% reply rate.
