Than Merrill

Construction & Industrial • United Stateswww.thanmerrill.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

74/100

+3.8 vs. last month4.88 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#3of 404

Top 1% · Top Tier

#1 (best)#404 (worst)

#1Peer

#2Peer

#3This company

#4Peer

#5Peer

Overall Customer Sentiment

Category Leader

94% of reviews positive, 6% negative

94%

positive

Positive94%
Neutral0%
Negative6%

Sentiment Balance

Covering March 2020 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2020.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

41.1%

Customer Support

19.0%

Loyalty

9.8%

Pricing

9.7%

Onboarding

6.5%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW4/100

4/100

signal score

•Built from a negative-review share of 14.3% across this company's analyzed reviews.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

92.7%

4★

5.5%

3★

0.3%

2★

0.3%

1★

1.2%

Based on 600 analyzed reviews. Sentiment is improving: 80.0% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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