Based on public reviews and response behavior.
600 reviews over 1,460 days (about 13 per month). Busiest month: 19% of reviews.
Food & Beverage average: score 62.0, rating 4.24 stars, reply rate 33.3%, over 2,792 ranked companies · benchmark 12 Oct 2026
Score
57.8
Industry average 62.0
4.2 below average
Rating
4.81
Industry average 4.24
0.57 above average
Reply rate
—
Industry average 33.3%
not measured
Among ranked Food & Beverage companies
Only companies with enough recent, scoreable reviews are ranked.
91% of reviews positive, 8% negative
Covering November 2024 — 76 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 92% of reviews in this period, with 8% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,792 ranked companies in Food & Beverage (benchmark 12 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.343 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.319). Review the worst months in the trend data to identify specific operational or product issues.
Included in the full report
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