Based on public reviews and response behavior.
100 reviews over 2,984 days (about 1 per month). Busiest month: 15% of reviews. Languages: en 100%.
Fraud & Illegal Services average: score 38.5, rating 2.43 stars, reply rate 16.1%, over 151 ranked companies · benchmark 11 Oct 2026
Score
39.2
Industry average 38.5
0.7 above average
Rating
2.00
Industry average 2.43
0.43 below average
Reply rate
—
Industry average 16.1%
not measured
Among ranked Fraud & Illegal Services companies
Only companies with enough recent, scoreable reviews are ranked.
38% of reviews positive, 61% negative
Covering November 2021 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 151 ranked companies in Fraud & Illegal Services (benchmark 11 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.477 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 54% of reviews against an industry average of 16%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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