Customereye

Infinite Vapour

Vaping & Smoking Alternatives • Bradfordwww.infinitevapour.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
+40.0 vs. last month4.92 ★ average rating · 330 reviews

Competitive Performance Rank

Among fully-analyzed Vaping & Smoking Alternatives companies

#110of 173
Top 64% · Mid Pack
#1 (best)#173 (worst)
#108Peer
#109Peer
#110This company
#111Peer
#112Peer

Overall Customer Sentiment

Mid Pack

81% of reviews positive, 18% negative

81%
positive
  • Positive81%
  • Neutral2%
  • Negative18%

Sentiment Balance

Covering November 2024 — 10 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 0% negative and 20% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 283 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
19.3%
Customer Support
16.5%
Product Quality
16.4%
Response Speed
16.4%
Loyalty
14.5%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM36/100
36/100
signal score
  • Built from a negative-review share of 36.0% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
96.1%
4
2.1%
3
0.3%
2
0.3%
1
1.2%

Based on 330 analyzed reviews. Sentiment is holding steady: 87.5% of reviews in the last three months were positive, compared with 90.9% in the three months before that.

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