Customereye

Tespo

Food & Beverage • United Stateswww.gettespo.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

49/100
4.10 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#440of 551
Top 80% · Bottom Tier
#1 (best)#551 (worst)
#438Peer
#439Peer
#440This company
#441Peer
#442Peer

Overall Customer Sentiment

Below Average

73% of reviews positive, 24% negative

73%
positive
  • Positive73%
  • Neutral2%
  • Negative24%

Sentiment Balance

Covering January 2024 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 588 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
18.4%
Customer Support
17.6%
Loyalty
14.0%
Problem Resolution
10.3%
Onboarding
10.0%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100
42/100
signal score
  • •Built from a negative-review share of 30.3% across this company's analyzed reviews.
  • •6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating
5★
58.8%
4★
15.5%
3★
12.0%
2★
4.5%
1★
9.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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