Customereye

Extra Help

Home Serviceswww.extra-help.co.uk

Review data last updated .

Based on public reviews and response behavior.

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85 reviews over 2,474 days (about 1.1 per month). Busiest month: 19% of reviews. Languages: en 100%.

Overall Score

91/100
−25.0 vs. last month4.55 ★ average rating · 85 reviews
91/100 from 85 reviews over 10 months, limited confidence.

Home Services average: score 69.6, rating 4.60 stars, reply rate 47.3%, over 1,412 ranked companies · benchmark 6 Oct 2026

Score

90.8

Industry average 69.6

21.2 above average

Rating

4.55

Industry average 4.60

0.05 below average

Reply rate

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Industry average 47.3%

not measured

Competitive Performance Rank

Among ranked Home Services companies

#93of 1412 ranked in Home Services
Top 7% · Top Tier
#1 (best)#1412 (worst)
#91Peer
#92Peer
#93This company
#94Peer
#95Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

89% of reviews positive, 11% negative

89%
positive
  • Positive89%
  • Neutral0%
  • Negative11%

Sentiment Balance

Covering September 2026 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Loyalty
Hidden
Product Quality
Hidden
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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