Based on public reviews and response behavior.
200 reviews over 43 days (about 142 per month). Busiest month: 69% of reviews — one month dominates this sample. Languages: en 100%.
Flight & Hotel Booking average: score 66.3, rating 4.28 stars, reply rate 42.1%, over 1,794 ranked companies · benchmark 14 Oct 2026
Score
46.3
Industry average 66.3
20.0 below average
Rating
2.53
Industry average 4.28
1.75 below average
Reply rate
—
Industry average 42.1%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
40% of reviews positive, 60% negative
Covering September 2026 — 138 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 46% of reviews in this period, with 53% negative and 1% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,794 ranked companies in Flight & Hotel Booking (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.277 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 46.3 sits in the bottom quarter of about 1,800 ranked Flight & Hotel Booking companies (25th percentile: 57, median: 69). The weakest topic and the reply rate are the two levers that move this score fastest.
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