Customereye

Dick Lovett Group

Automotive & Mobilitywww.dicklovett.co.uk

Review data last updated .

Based on public reviews and response behavior.

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122 reviews over 354 days (about 10 per month). Busiest month: 13% of reviews. Languages: en 100%.

Overall Score

68/100
+20.8 vs. last month4.11 ★ average rating · 122 reviews
68/100 from 122 reviews over 12 months, moderate confidence.

Automotive & Mobility average: score 63.8, rating 4.31 stars, reply rate 40.3%, over 2,402 ranked companies · benchmark 14 Oct 2026

Score

67.7

Industry average 63.8

3.9 above average

Rating

4.11

Industry average 4.31

0.20 below average

Reply rate

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Industry average 40.3%

not measured

Competitive Performance Rank

Among ranked Automotive & Mobility companies

#1076of 2402 ranked in Automotive & Mobility
Top 45% · Upper Halfup 543 from last month
#1 (best)#2402 (worst)
#1074Peer
#1075Peer
#1076This company
#1077Peer
#1078Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

72% of reviews positive, 27% negative

72%
positive
  • Positive72%
  • Neutral1%
  • Negative27%

Sentiment Balance

Covering September 2026 — 8 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Product Quality
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Loyalty
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Delivery Shipping
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Communication
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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