Customereye

AboutAirportParking

Automotive & Mobility • United Stateswww.aboutairportparking.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

48/100
−40.1 vs. last month4.47 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#168of 265
Top 63% · Mid Pack
#1 (best)#265 (worst)
#166Peer
#167Peer
#168This company
#169Peer
#170Peer

Overall Customer Sentiment

Mid Pack

73% of reviews positive, 25% negative

73%
positive
  • Positive73%
  • Neutral2%
  • Negative25%

Sentiment Balance

Covering January 2020 — 9 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 56% negative and 11% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2020.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
20.5%
Loyalty
15.5%
Customer Support
13.9%
Response Speed
13.2%
Pricing
11.8%

Most feedback concerns Onboarding.

The most common complaint theme is Communication, making up 3.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM33/100
33/100
signal score
  • Built from a negative-review share of 43.3% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
72.7%
4
14.0%
3
5.3%
2
3.3%
1
4.7%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 83.3% in the three months before that.

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