Based on public reviews and response behavior.
600 reviews over 832 days (about 22 per month). Busiest month: 10% of reviews.
Vaping & Smoking Alternatives average: score 59.5, rating 4.39 stars, reply rate 31.0%, over 524 ranked companies · benchmark 6 Oct 2026
Score
69.8
Industry average 59.5
10.3 above average
Rating
4.74
Industry average 4.39
0.35 above average
Reply rate
—
Industry average 31.0%
not measured
Among ranked Vaping & Smoking Alternatives companies
Only companies with enough recent, scoreable reviews are ranked.
86% of reviews positive, 12% negative
Covering December 2024 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 524 ranked companies in Vaping & Smoking Alternatives (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.288). Review the worst months in the trend data to identify specific operational or product issues.
An overall score of 69.8 places the company in the top quarter of about 500 ranked Vaping & Smoking Alternatives companies (75th percentile: 68). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
