Travoport

Flight & Hotel Booking • United Statestravoport.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

59/100

4.27 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#92of 225

Top 41% · Upper Half

#1 (best)#225 (worst)

#90Peer

#91Peer

#92This company

#93Peer

#94Peer

Overall Customer Sentiment

Above Average

67% of reviews positive, 32% negative

67%

positive

Positive67%
Neutral1%
Negative32%

Sentiment Balance

Covering October 2024 — 109 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 68% of reviews in this period, with 30% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

45.3%

Product Quality

12.9%

Pricing

9.5%

Loyalty

8.1%

Response Speed

6.7%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 9.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH49/100

49/100

signal score

•Built from a negative-review share of 41.0% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

69.5%

4★

14.5%

3★

2.0%

2★

1.3%

1★

12.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 86.8% of reviews in the last three months were positive, compared with 82.4% in the three months before that.

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