Travelcation

Flight & Hotel Booking • United Statestravelcation.us

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

60/100

−50.0 vs. last month4.00 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#84of 225

Top 37% · Upper Half

#1 (best)#225 (worst)

#82Peer

#83Peer

#84This company

#85Peer

#86Peer

Overall Customer Sentiment

Above Average

68% of reviews positive, 31% negative

68%

positive

Positive68%
Neutral1%
Negative31%

Sentiment Balance

Covering August 2023 — 12 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 591 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2023.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

28.8%

Pricing

12.4%

Product Quality

10.7%

Response Speed

10.2%

Communication

9.3%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 12.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100

38/100

signal score

•Built from a negative-review share of 30.0% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

68.0%

4★

7.5%

3★

2.3%

2★

1.3%

1★

20.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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