Customereye

Sam's Limousine & Transportation, Inc.

Automotive & Mobility • United Statessamslimousine.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

59/100
−2.0 vs. last month4.68 ★ average rating · 541 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#59of 265
Top 22% · Top Tier
#1 (best)#265 (worst)
#57Peer
#58Peer
#59This company
#60Peer
#61Peer

Overall Customer Sentiment

Category Leader

87% of reviews positive, 12% negative

87%
positive
  • Positive87%
  • Neutral1%
  • Negative12%

Sentiment Balance

Covering March 2020 — 10 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 90% of reviews in this period, with 10% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 531 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2020.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
25.8%
Loyalty
23.1%
Customer Support
20.5%
Response Speed
7.0%
Delivery Shipping
7.0%

Most feedback concerns Product Quality.

The most common complaint theme is Problem Resolution, making up 3.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100
39/100
signal score
  • Built from a negative-review share of 24.0% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
85.2%
4
5.9%
3
3.5%
2
2.0%
1
3.3%

Based on 541 analyzed reviews. Sentiment is slipping: 33.3% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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