Based on public reviews and response behavior.
Among fully-analyzed Shipping & Delivery companies
44% of reviews positive, 56% negative
Covering November 2022 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Showing 32 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2022.
Sentiment has been improving over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Delivery Shipping, making up 14.0% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 68 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 33.3% in the three months before that.
