Customereye

Otovo UK

Energy & Utilitiesotovo.co.uk

Review data last updated .

Based on public reviews and response behavior.

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59 reviews over 1,330 days (about 1.4 per month). Busiest month: 12% of reviews. Languages: en 98%, unknown 2%.

Overall Score

67/100
−25.0 vs. last month3.95 ★ average rating · 59 reviews
67/100 from 59 reviews over 6 months, limited confidence.

Energy & Utilities average: score 62.9, rating 4.14 stars, reply rate 45.9%, over 631 ranked companies · benchmark 16 Sept 2026

Score66.6vs 62.93.7Rating3.95vs 4.140.19Reply ratevs 45.9%

Competitive Performance Rank

Among ranked Energy & Utilities companies

#301of 631 ranked in Energy & Utilities
Top 48% · Upper Half
#1 (best)#631 (worst)
#299Peer
#300Peer
#301This company
#302Peer
#303Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

80% of reviews positive, 20% negative

80%
positive
  • Positive80%
  • Neutral0%
  • Negative20%

Sentiment Balance

Covering November 2023 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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