Based on public reviews and response behavior.
100 reviews over 269 days (about 11 per month). Busiest month: 75% of reviews — one month dominates this sample. Languages: en 100%.
Fraud & Illegal Services average: score 38.8, rating 2.45 stars, reply rate 16.2%, over 160 ranked companies · benchmark 12 Oct 2026
Score
13.5
Industry average 38.8
25.3 below average
Rating
1.00
Industry average 2.45
1.45 below average
Reply rate
—
Industry average 16.2%
not measured
Among ranked Fraud & Illegal Services companies
Only companies with enough recent, scoreable reviews are ranked.
11% of reviews positive, 88% negative
Covering November 2025 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 100 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 160 ranked companies in Fraud & Illegal Services (benchmark 12 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around response speed scores -0.538 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 13.5 sits in the bottom quarter of about 160 ranked Fraud & Illegal Services companies (25th percentile: 25, median: 38). The weakest topic and the reply rate are the two levers that move this score fastest.
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