Based on public reviews and response behavior.
199 reviews over 63 days (about 96 per month). Busiest month: 52% of reviews — one month dominates this sample. Languages: en 100%, fr 1%.
Apparel & Fashion average: score 62.7, rating 4.24 stars, reply rate 40.1%, over 1,580 ranked companies · benchmark 6 Oct 2026
Score
59.4
Industry average 62.7
3.3 below average
Rating
3.23
Industry average 4.24
1.01 below average
Reply rate
—
Industry average 40.1%
not measured
Among ranked Apparel & Fashion companies
Only companies with enough recent, scoreable reviews are ranked.
55% of reviews positive, 45% negative
Covering September 2026 — 72 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 56% of reviews in this period, with 44% negative and 0% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 199 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,580 ranked companies in Apparel & Fashion (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.199 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 98% of reviews against an industry average of 40%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
