Based on public reviews and response behavior.
Among fully-analyzed Finance & Insurance companies
46% of reviews positive, 53% negative
Covering April 2018 — 10 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 30% negative and 0% neutral.
Showing 286 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2018.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Response Speed.
The most common complaint theme is Loyalty, making up 7.7% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 300 analyzed reviews. Sentiment is slipping: 33.3% of reviews in the last three months were positive, compared with 83.3% in the three months before that.
