Based on public reviews and response behavior.
300 reviews.
Finance & Insurance average: score 63.3, rating 4.27 stars, reply rate 49.1%, over 2,137 ranked companies · benchmark 8 Oct 2026
Score
53.6
Industry average 63.3
9.6 below average
Rating
4.68
Industry average 4.27
0.41 above average
Reply rate
—
Industry average 49.1%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
46% of reviews positive, 53% negative
Covering April 2018 — 10 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 30% negative and 0% neutral.
Share of theme mentions
Themes extracted from 300 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,137 ranked companies in Finance & Insurance (benchmark 8 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.124 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 53.6 sits in the bottom quarter of about 2,100 ranked Finance & Insurance companies (25th percentile: 54, median: 65). The weakest topic and the reply rate are the two levers that move this score fastest.
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