Based on public reviews and response behavior.
58 reviews over 381 days (about 4.6 per month). Busiest month: 50% of reviews — one month dominates this sample. Languages: fr 66%, en 35%.
Home & Living average: score 66.8, rating 4.46 stars, reply rate 46.3%, over 4,701 ranked companies · benchmark 12 Oct 2026
Score
51.4
Industry average 66.8
15.4 below average
Rating
3.28
Industry average 4.46
1.18 below average
Reply rate
—
Industry average 46.3%
not measured
Among ranked Home & Living companies
Only companies with enough recent, scoreable reviews are ranked.
52% of reviews positive, 48% negative
Covering September 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Reviews are mostly in French
Share of theme mentions
Themes extracted from 58 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 4,701 ranked companies in Home & Living (benchmark 12 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -1.000 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 51.4 sits in the bottom quarter of about 4,700 ranked Home & Living companies (25th percentile: 57, median: 68). The weakest topic and the reply rate are the two levers that move this score fastest.
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