Customereye

Mason Plumbing & Heating Ltd

Home & Livingmasonplumbing.co.uk

Review data last updated .

Based on public reviews and response behavior.

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88 reviews over 1,710 days (about 1.6 per month). Busiest month: 6% of reviews. Languages: en 100%.

Overall Score

81/100
4.97 ★ average rating · 88 reviews
81/100 from 88 reviews over 15 months, limited confidence.

Home & Living average: score 66.3, rating 4.45 stars, reply rate 47.4%, over 3,821 ranked companies · benchmark 8 Oct 2026

Score

81.3

Industry average 66.3

15.0 above average

Rating

4.97

Industry average 4.45

0.52 above average

Reply rate

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Industry average 47.4%

not measured

Competitive Performance Rank

Among ranked Home & Living companies

#553of 3821 ranked in Home & Living
Top 14% · Top Tier
#1 (best)#3821 (worst)
#551Peer
#552Peer
#553This company
#554Peer
#555Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

89% of reviews positive, 9% negative

89%
positive
  • Positive89%
  • Neutral2%
  • Negative9%

Sentiment Balance

Covering September 2026 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 0% negative and 33% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
Hidden
Loyalty
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Product Quality
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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