Customereye

Mark's Tickets

Entertainment & Events • United Statesmarkstickets.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

48/100
4.49 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#210of 322
Top 65% · Mid Pack
#1 (best)#322 (worst)
#208Peer
#209Peer
#210This company
#211Peer
#212Peer

Overall Customer Sentiment

Mid Pack

74% of reviews positive, 24% negative

74%
positive
  • Positive74%
  • Neutral3%
  • Negative24%

Sentiment Balance

Covering November 2023 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 580 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing
18.2%
Product Quality
16.5%
Loyalty
12.1%
Onboarding
11.2%
Customer Support
10.2%

Most feedback concerns Pricing.

The most common complaint theme is Problem Resolution, making up 6.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100
40/100
signal score
  • Built from a negative-review share of 36.0% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
77.7%
4
10.5%
3
2.5%
2
2.0%
1
7.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 70.0% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis