Customereye

Knock Knock by Smith & Brock

Food & Beverage • United Kingdomknock-knock-groceries.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

54/100
−23.8 vs. last month4.49 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#285of 551
Top 52% · Mid Pack
#1 (best)#551 (worst)
#283Peer
#284Peer
#285This company
#286Peer
#287Peer

Overall Customer Sentiment

Mid Pack

84% of reviews positive, 15% negative

84%
positive
  • Positive84%
  • Neutral1%
  • Negative15%

Sentiment Balance

Covering April 2022 — 7 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 43% of reviews in this period, with 57% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 592 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2022.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
33.2%
Delivery Shipping
20.9%
Loyalty
14.7%
Customer Support
12.6%
Pricing
5.2%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 2.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW12/100
12/100
signal score
  • Built from a negative-review share of 22.3% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
73.8%
4
12.3%
3
7.2%
2
2.7%
1
4.0%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 75.0% in the three months before that.

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