Based on public reviews and response behavior.
156 reviews over 371 days (about 13 per month). Busiest month: 20% of reviews. Languages: en 100%.
Fraud & Illegal Services average: score 38.8, rating 2.45 stars, reply rate 16.2%, over 160 ranked companies · benchmark 12 Oct 2026
Score
16.9
Industry average 38.8
21.9 below average
Rating
1.15
Industry average 2.45
1.30 below average
Reply rate
—
Industry average 16.2%
not measured
Among ranked Fraud & Illegal Services companies
Only companies with enough recent, scoreable reviews are ranked.
17% of reviews positive, 83% negative
Covering June 2026 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes extracted from 156 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 160 ranked companies in Fraud & Illegal Services (benchmark 12 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.620 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 16.9 sits in the bottom quarter of about 160 ranked Fraud & Illegal Services companies (25th percentile: 25, median: 38). The weakest topic and the reply rate are the two levers that move this score fastest.
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