Customereye

IBookaCar

Automotive & Mobility • United Statesibookacar.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

67/100
4.79 ★ average rating · 359 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#20of 265
Top 8% · Top Tier
#1 (best)#265 (worst)
#18Peer
#19Peer
#20This company
#21Peer
#22Peer

Overall Customer Sentiment

Category Leader

81% of reviews positive, 18% negative

81%
positive
  • Positive81%
  • Neutral1%
  • Negative18%

Sentiment Balance

Covering October 2024 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 331 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Pricing
18.8%
Loyalty
16.1%
Onboarding
15.1%
Product Quality
14.7%
Customer Support
13.1%

Most feedback concerns Pricing.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW21/100
21/100
signal score
  • Built from a negative-review share of 31.3% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
85.0%
4
11.1%
3
2.5%
2
0.6%
1
0.8%

Based on 359 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 91.7% in the three months before that.

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