Customereye

Grand'Cru — Specialty Coffee Roasters

Food & Beveragegrandcru.coffee

Review data last updated .

Based on public reviews and response behavior.

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67 reviews over 1,795 days (about 1.1 per month). Busiest month: 31% of reviews. Languages: en 100%.

Overall Score

57/100
+4.3 vs. last month4.63 ★ average rating · 67 reviews
57/100 from 67 reviews over 5 months, limited confidence.

Food & Beverage average: score 62.0, rating 4.24 stars, reply rate 33.3%, over 2,792 ranked companies · benchmark 12 Oct 2026

Score

56.8

Industry average 62.0

5.2 below average

Rating

4.63

Industry average 4.24

0.39 above average

Reply rate

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Industry average 33.3%

not measured

Competitive Performance Rank

Among ranked Food & Beverage companies

#1774of 2792 ranked in Food & Beverage
Top 64% · Mid Packup 14 from last month
#1 (best)#2792 (worst)
#1772Peer
#1773Peer
#1774This company
#1775Peer
#1776Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

85% of reviews positive, 15% negative

85%
positive
  • Positive85%
  • Neutral0%
  • Negative15%

Sentiment Balance

Covering July 2021 — 9 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 89% of reviews in this period, with 11% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Pricing
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Product Quality
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Delivery Shipping
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Communication
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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