Customereye

Fresh Fibre

Software & Web Servicesfreshfibre.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 723 days (about 4.2 per month). Busiest month: 13% of reviews. Languages: en 100%.

Overall Score

79/100
+20.0 vs. last month4.31 ★ average rating · 100 reviews
79/100 from 100 reviews over 16 months, moderate confidence.

Software & Web Services average: score 59.5, rating 4.07 stars, reply rate 35.6%, over 2,155 ranked companies · benchmark 7 Oct 2026

Score

79.4

Industry average 59.5

19.9 above average

Rating

4.31

Industry average 4.07

0.24 above average

Reply rate

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Industry average 35.6%

not measured

Competitive Performance Rank

Among ranked Software & Web Services companies

#211of 2155 ranked in Software & Web Services
Top 10% · Top Tier
#1 (best)#2155 (worst)
#209Peer
#210Peer
#211This company
#212Peer
#213Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

74% of reviews positive, 26% negative

74%
positive
  • Positive74%
  • Neutral0%
  • Negative26%

Sentiment Balance

Covering August 2026 — 5 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Problem Resolution
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Communication
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Loyalty
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Pricing
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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