Based on public reviews and response behavior.
66 reviews over 164 days (about 12 per month). Busiest month: 26% of reviews. Languages: de 50%, en 38%, it 5%.
Flight & Hotel Booking average: score 66.3, rating 4.29 stars, reply rate 42.1%, over 1,798 ranked companies · benchmark 16 Oct 2026
Score
12.7
Industry average 66.3
53.6 below average
Rating
1.91
Industry average 4.29
2.38 below average
Reply rate
—
Industry average 42.1%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
8% of reviews positive, 92% negative
Covering September 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Based on 6 months of reviews, too short to read a trend
Reviews are mostly in German
Share of theme mentions
Themes extracted from 66 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,798 ranked companies in Flight & Hotel Booking (benchmark 16 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around onboarding scores -0.780 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.181). Review the worst months in the trend data to identify specific operational or product issues.
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