Based on public reviews and response behavior.
100 reviews over 698 days (about 4.4 per month). Busiest month: 23% of reviews. Languages: en 97%, es 3%.
Flight & Hotel Booking average: score 66.3, rating 4.29 stars, reply rate 42.1%, over 1,798 ranked companies · benchmark 15 Oct 2026
Score
27.8
Industry average 66.3
38.5 below average
Rating
2.18
Industry average 4.29
2.11 below average
Reply rate
—
Industry average 42.1%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
39% of reviews positive, 60% negative
Covering July 2025 — 7 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 14% of reviews in this period, with 71% negative and 14% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,798 ranked companies in Flight & Hotel Booking (benchmark 15 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.543 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.681). Review the worst months in the trend data to identify specific operational or product issues.
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